1. Introduction

Welcome to Ritva (owned and operated by Purekraft Limited Private Limited).

By accessing or using our website, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the website.

By placing an order, you agree to these Terms, including our policies on payments, shipping, and returns.

We reserve the right to update or modify these Terms at any time without prior notice. Updated Terms will be posted on this page.

2. Use of Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website in any way that may damage or impair performance
• Engage in fraudulent, illegal, or harmful activities
• Attempt to hack, scrape, or extract data without permission
• Transmit malware, viruses, or harmful code
• Use this website for unauthorized commercial purposes

3. Intellectual Property

All content including:

• Brand name (Ritva)
• Logo, design, packaging
• Images, videos, text

is the property of Purekraft Limited Private Limited and protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

4. User Content

If you submit reviews or content:

• You grant Ritva a non-exclusive, royalty-free, worldwide license to use, display, and distribute it
• You confirm the content is original and does not violate any third-party rights

You must not post content that is:

• Illegal, abusive, defamatory, or obscene
• Misleading or false
• Promotional spam

We reserve the right to remove any content without notice.

5. Orders & Payments

• All orders are subject to availability and acceptance
• Prices are listed in INR and include applicable GST
• We use third-party payment gateways for secure transactions
• Ritva is not responsible for payment gateway failures or bank-related issues

Orders will be confirmed only after successful payment.

6. Shipping & Delivery

• Orders are delivered through third-party logistics partners
• Delivery timelines typically range between 3–7 working days (may vary by location)
• Delays due to logistics, weather, or unforeseen events are not under our control

If a product is unavailable after ordering:

• We may cancel the order and issue a refund
• Or offer a replacement product (if applicable)

7. Returns & Refunds

• Products once delivered are non-returnable unless:
• Damaged
• Defective
• Incorrect item delivered
• Quality assessment will be done by Ritva

Refunds (if applicable) will be processed to the original payment method.

8. No Warranties

This website is provided “as is” without warranties of any kind.

We do not guarantee:

• Continuous availability of the website
• Accuracy or completeness of content

9. Limitation of Liability

To the maximum extent permitted by law:

• Ritva’s liability is limited to the amount paid by the customer for the order

We are not liable for:

• Indirect or consequential damages
• Losses caused due to user negligence

10. Indemnity

You agree to indemnify and hold harmless Purekraft Limited Private Limited, its team, and partners from any claims or losses arising from:

• Your use of the website
• Violation of these Terms
• Infringement of third-party rights

11. Account & Security

If you create an account:

• You are responsible for maintaining confidentiality
• You are responsible for all activity under your account

We reserve the right to suspend accounts without notice.

12. Governing Law

These Terms are governed by the laws of India.

All disputes shall fall under the jurisdiction of courts in Rajasthan, India.

13. Changes to Terms

We may update these Terms periodically. Continued use of the website implies acceptance of the updated Terms.